FollowMe Printing

Applicable to

Students, faculty, and staff

What are FollowMe Printers?

FollowMe printers allow students, faculty, and staff to print directly from your computer or smartphone, walk up to any FollowMe printer, and release your document on-demand. FollowMe multifunction devices (MFDs) also allow you to scan documents and email them to your university email account as a PDF email attachment. 

Currently, students are only allowed to print in black and white from the FollowMe printers. Only faculty, staff, and student employees are allowed to print in color from the FollowMe printers. 

How to Install FollowMe Printers - University-Owned Device

The FollowMe printers should automatically be added to any university Windows computer you log into. If you are unable to print to FollowMe printers from a university Windows device, please submit a FollowMe Printing ticket. 

For university-owned Macs, follow the steps below to add the FollowMe printers to your device: 

  1. Click the Spotlight Search magnifying glass in the upper-right portion of the menu bar.
  2. Type Self Service in the Spotlight Search dialog.
  3. Press Return on the keyboard.
  4. Log into Self Service using your university username and password.
  5. Click the FollowMe Printers option in the category menu on the left.
  6. Select the FollowMe printer (color or black and white) you would like to install.
  7. Click Install.
  8. The installation is complete when the printer shows a Reinstall button.
  9. Continue to Step 2: Send Job to FollowMe Printer.

How to Install FollowMe Printers - Personal Device

To print from a personal Windows computer:

  1. Make sure that you are connected to the UWEC wireless network or UWEC's VPN if off campus
  2. Click here for instructions for installing the Mobility Print client
  3. Add the UWEC-FOLLOWME-BW printer. If you are a faculty, staff, or student employee who has been authorized to print color, you may also add the UWEC-FOLLOWME-COLOR printer as well.
  4. When prompted enter your UWEC username and password

To print from a personal Mac:

  1. Make sure that you are connected to the UWEC wireless network or UWEC's VPN if off campus
  2. Navigate to and click on System Preference > Printers and Scanners.
  3. Click the plus in the lower left corner of the Printers list.
  4. A dialog box will appear displaying all of the discovered printers on the network.
  5. In the search box type in UWEC-FOLLOWME-BW to find the FollowMe printer and select it. If you are a faculty, staff, or student employee who has been authorized to print color, you may also add the UWEC-FOLLOWME-COLOR printer as well.
    NOTE: Make sure that the Use field is set to Secure AirPrint.
  6. Click Add.
  7. The first time you send a print job you'll need to enter in your university credentials when prompted.

To print from a personal Android phone:

  1. Make sure that you are connected to the UWEC wireless network or UWEC's VPN if off campus
  2. Install the Mobility Print app from the Google Play Store.
  3. Launch the app.
  4. Open the Mobility Print app and press ANDROID SETTINGS.
  5. Press Mobility Print.
  6. Press the toggle button On to enable mobile printing.
  7. Exit out of your phone's settings.
  8. Select the document that you would like to print.
  9. Send your document to the shared mobile printer by selecting it. You can choose to print to UWEC-FOLLOWME-COLOR if you are an authorized faculty, staff, or student employee to do so.

To print from a personal IOS device:

  1. Make sure that you are connected to the UWEC wireless network or UWEC's VPN if off campus
  2. Open the content that you want to print from.
  3. To find the print option, press the app's share or additional functions icon.
  4. Press Print.
    NOTE: If you cannot find the print option, check the app's User Guide or Help section. Not all apps support AirPrint.
  5. Press Select Printer UWEC-FOLLOWME-BW, or you can choose to print to UWEC-FOLLOWME-COLOR if you are an authorized faculty, staff or student employee to do so.
    NOTE: When selecting the printer please use those that start with UWEC and not the old printers without.
  6. To change any print settings, Press Options.
  7. Choose the number of copies and other options.
  8. Press Print again to send your document to the shared mobile printer. You will be asked to enter your UWEC username and password the first time you print.

Common Questions/Issues

I get a "Hold for Authentication" error message when I try to print from my personal Mac. 

This error message occurs because the FollowMe printer asks your Mac for your university username and password and your Mac sends the FollowMe printer your computer's username and password. To resolve this issue, click on the swirling arrow on the far right. You should then be prompted to enter your UWEC credentials. Enter your current UWEC username and password. You can elect to check the box to save to your keychain so you're not prompted to authenticate each time you print. Just keep in mind this issue will come up again when you are required to change your password every 180 days.

What do I do if I need to print and I don't have my Blugold ID with me?

If you know your Blugold ID number you can manually enter that in at the MFD. Without your Blugold ID card, you will be required to set up a printing PIN at the MFD as well the first time. This PIN is just for the printing system and would be used at any of the MFDs. 

There are two ways to set up your PIN

  • Enter in your Blugold ID number, leave the PIN field blank, and click Log In. This should prompt you to set up a PIN.
  • Set up a PIN at https://printmobile.uwec.edu:9192/user underneath Change Details. 

Do I have to pay to print?

As of August 28th, 2021, all UWEC students are given a $20 printing credit at the beginning of each semester. Once this credit is used up, printing costs will be charged to your Blugold account. To check your PaperCut balance, go to https://printmobile.uwec.edu:9192/user . To add more funds to your Blugold account, go to https://www.uwec.edu/blugold-card/ . To see printing costs, go to https://www.uwec.edu/kb/article/services-followme-multifuction-devices/#pricing

If you are a faculty or staff member, you should've been added to a PaperCut accounting group by your department's PaperCut group manager. You should see an account funding string when you log into a FollowMe printer. If you have any questions about limits on printing costs, you should speak to your PaperCut group manager. 

Relevant KB Articles

FollowMe Printing Overview: https://www.uwec.edu/kb/article/services-followme-multifuction-devices/

FollowMe Printer Locations: https://www.uwec.edu/kb/article/services-followme-multifuction-devices/#find

McIntyre Library Printing and Scanning: https://library.uwec.edu/using-the-library/services/copying-scanning-printing/