Service Description
Use this service for issues or questions related to classroom technology.
Audience
UW-Eau Claire faculty and staff.
Information
Projectors and Displays
The most common call we receive about issues in classrooms is about displays. Windows allows users to change displays so to Extend, Duplicate or to only "show" on a single display. This may result in undesired behavior or even make it appear as if a display or the computer is not working.
Unable to see the Windows login screen
If the monitor for the teaching station is only showing a black screen instead of the Windows login screen, try turning on the projector. If someone changed the display settings on the computer to "extend," that will result in the login screen only showing on a single display.
The content I want to show my students is only displaying on the monitor instead of both the monitor and the projector
If your active application is only showing up on a single display, the computer is set to "extend." It will need to be changed to "duplicate" to show content on both the monitor and the projector.
Changing the display settings
Any authenticated user can easily change the display settings on a Windows computer. While logged into the computer, press "P" while holding down the Windows key (W). W+P will bring up display options in the lower-right of one of the displays, allowing you to easily toggle between extend or duplicate.
Details to Provide in Ticket or in Phone Call
- Nature of the request or issue
- Building and room number
- Computer name - this will be on a large white label taped to the computer. The name will typically start with LAB- or MAC-. Example: LAB-VLL1132-TEA
- Would you like issue addressed during your class or when the room is open?
Urgent or Class in Session
If an issue is urgent or you are in class, please call the LTS Help Desk at 715-836-5711 for the fastest assistance.
Getting Help
You may contact the LTS Help Desk by:
- Submitting a ticket by clicking Request Service
- Phone: 715-836-5711
- Email: helpdesk@uwec.edu
- In-person: Vicki Lord Larson Hall, room 1106